Specialists in Tile Murals.
Bring the outdoors indoors. 
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Specialists in Tile Murals.
Bring the outdoors indoors.
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Frequently Asked Questions FAQ Summary (click on a question or scroll down to read further).
1) What is the difference between Premium Satin, Premium Gloss and Economy tiles? Our premium Satin (also called "Satin Hardcoat") and premium Gloss tiles are identical in all but finish. It should be noted though, that the gloss finish (as with a gloss finish on any substrate) is more prone to scratching than the Satin. If you are looking to use your tiles in an area of high traffic or where they will require frequent cleaning, then Satin is definitely the way to go Our Economy Tiles are (as the name suggests) our most economical tile. These tiles are slightly thinner than our premium range, however the main difference is the coating which is prone to scratching and fading (if in direct sunlight for extended periods). It is suggested that this tile type be used solely for decorative purposes in areas that do not require frequent cleaning. 2) What is meant by a "Satin" finish? Think of a Satin finish as halfway between gloss and matte. Also called a "pearl" finish as it has very similar reflectivity to pearls. We have found that while images can look breathtaking on gloss tiles, reflections can obscure the image at certain angles. Using Satin tiles rectifies this problem. 3) What quality resolution can I expect from my tiles? We promote our tile reproduction as "photo-quality" because that is what it is. All our tiles are printed at 300dpi. Our Economy range of tiles return great colour and clarity. As you would expect the reproduction quality of our Premium tiles is even higher and in a word, superb! 4) What are the dimensions of your tiles? *
* When using these figures to calculate the area of coverage for your project, remember to include a grouting allowance (generally 1.5mm per tile). We strongly recommend waiting until you receive your order before preparing your surface for tiling. Lay out the mural on a flat surface with your preferred grouting allowance and then take exact measurements. Remember too, it's always best to allow too much room, rather than not enough. We ship Australia wide, as well as internationally via Auspost. All shipments are registered & insured. Any preset freight charges that are listed on our site are for Australian domestic freight only. For overseas freight prices please contact us for a quote. 6) Can you give me an idea of freight costs? We attempt to keep freight costs to a minimum while ensuring safe and reliable delivery. As freight costs can vary greatly depending on weight, size and destination, it is very difficult to predetermine costs. Due to the Auspost pricing structure it is significantly cheaper to group multiple orders into a single shipment, as the initial costs make up a large part of the total. If you would like an accurate (obligation free) freight quote just contact us with the details of the order you are considering. We recommend all our tiles be cleaned with a soft cloth and a non-abrasive cleaning fluid. For the economy gloss tiles great care should be taken not to scratch the surface. While harsh cleaning is unlikely to damage the image itself, scratches on gloss tiles can be very distracting to the viewer. 8) Can your tiles be used outside? Our tiles can be used outside in areas where frosts are not an issue. The inks and coating we use when producing our tiles are manufactured to resist UV light. However, as with any printed product, the tiles may fade over a long period if regularly exposed to direct sunlight and are therefore best used in shaded or partially shaded areas. 9) Where are your tiles produced? Our raw tiles are sourced from the U.S. and manufactured to the highest possible standards. All subsequent design, printing and production is takes place onsite at our small production facility in Northern Tasmania. We do not on-sell murals that have been produced overseas. 10) What happens if I receive my tiles broken? We will reprint and resend your replacement tile(s) free of charge.* *Please
examine your tiles for damage as soon as they are received and notify us within
24 hours of any damage. 11) Do you charge "per image" or "per tile"? Quantity discounts are based on a "per tile" basis. For example whether you order 20 tiles, each with a different image, or one image spread over 20 tiles the same quantity discount is applied. For pricing information please refer to our Pricing Page. 12) Are there any hidden costs involved? No. All final quotes given will include production, freight and any digital manipulation costs involved, and are inclusive of GST. 13) How do I install my tiles? Our tiles are ceramic and can be installed the same as any other ceramic tile, with grouting or adhesives. We do suggest if using grout that an unsanded grout be used to avoid scratching the tile surface. 14) Can my tiles be cut to size? Tiles can be cut to size by an experienced tiler using a tile cutter with a new or sharpened blade. Due to the coating applied to the tile great care should be taken to avoid surface chipping. If a tile has been damaged due to cutting, a replacement tile can be ordered (replacement costs will be incurred by the customer). 15) Can you alter or resize my original image? Yes! Your image can be enlarged/reduced to almost any size. However, bear in mind that the resolution of the original image is the single most important factor in determining how clear the image will appear on the tiles (see our "Using your own images" page for further details). Resizing of your image for reproduction is considered part of the production process and no cost is involved. We do offer a professional digital manipulation service for more complex alterations (e.g. photo restoration, colour matching and alteration, removal/addition of objects, etc.) 16) What is the lead-time for an order? The majority of orders are received and posted within 10 business days of receipt of payment. If you need an order expedited let us know and we will try our best to accommodate you. Orders greater than 100 tiles in size may take longer depending on our production schedule and workload at the time. 17) Can I track my shipment online? Once we have finished production of your order, we will
contact you with a Auspost Tracking Number which you can then track via the
Auspost website.
Click here to connect to the parcel tracking
page. 18) What forms of payment do you accept? We accept Direct Deposit, Paypal, Cheque or Money Order. We do not currently have the ability to process Credit Card payments directly. (To pay via Paypal you do not require a Paypal account. Jjust click the “Pay Now” button, fill in your details and then press the ‘Review Order and Continue” button.) We can also send you a Pay Now button via email with your order information already entered. No, we are solely a manufacturer. To find a tiler in your area just type "Tiling" followed by your suburb/location into Google (remember to click the "pages from Australia" button first). 20) What happens if I break a tile? If you break a tile during the installation process we will reprint it for you. The cost will be dependant on the tile size and type. Freight costs will also apply. Please notify us as soon as possible if this has occurred. 21) How long will my tiles last? A lifetime. If your tile mural is out of direct sunlight and care is taken when cleaning (see: "How do I clean my tiles"), your tile mural will look as good in 10 years as it does the day you receive it.
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